UNE ÉQUIPE ALLUMÉE AU SERVICE DE LA COMPAGNIE DE TÉLÉPHONIE MOBILE LA PLUS BRANCHÉE AU CANADA

Job Offer

Bilingual Team Leader

Are you an inspiring leader? Do you know how to motivate your team and build confidence? If so, then you are the candidate we are looking for.

 
header-team-lead.jpg

Job Details


Work Conditions

  • Competitive Salary and performance based bonus program
  • Full benefits package available after you complete your 3 month probation period
  • Interesting and dynamic working environment
  • Flexible Hours

Primary Responsibilities

  • Manage a team of 15 customer service agents
  • Create a working environment that is dynamique which places emphasis on collaboration, mutual support, fun and with a great team spirit
  • Establish appropriate objectives that guarantee the satisfaction of both your team and the clients
  • Proactively observe and report call trends in a timely manner in order to avoid incidents and better serve the clients
  • Study, plan and improve existing standard operations
  • Maintain your skills and abilities in order to ensure a high quality level while also providing knowledge based coaching

Desired candidate

  • Post-secondary education in a related field
  • 3 to 5 years of experience working in a call center
  • Hands on managerial experience
  • The ability to direct, train and motivate a team to succeed and reach their objectives
  • Excellent organizational capacity and ability to manage your priorities, tasks and timeline
  • Bilingualism is mandatory (very strong knowledge of both French and English)
  • A 7 week, 9am to 5pm training period is given upon hiring

Ready to apply?

 
 
 

VoxData is more than a simple job. It's a place where you can build your career with like minded people.

 
 
 
fallback-mobile-video.jpg

Contact Us


Location

1155 Metcalfe Street, 18th floor
Montreal QC H3B 2V6

phone number

1 800 861-9599
T 514 871-1920