Job Details

Work Conditions

  • Competitive Salary and performance based bonus program
  • Full benefits package available after you complete your 3 month probation period
  • Interesting and dynamic working environment
  • Flexible Hours

Primary Responsibilities

  • Manage a team of 15 customer service agents
  • Create a working environment that is dynamique which places emphasis on collaboration, mutual support, fun and with a great team spirit
  • Establish appropriate objectives that guarantee the satisfaction of both your team and the clients
  • Proactively observe and report call trends in a timely manner in order to avoid incidents and better serve the clients
  • Study, plan and improve existing standard operations
  • Maintain your skills and abilities in order to ensure a high quality level while also providing knowledge based coaching

Desired candidate

  • Post-secondary education in a related field
  • 3 to 5 years of experience working in a call center
  • Hands on managerial experience
  • The ability to direct, train and motivate a team to succeed and reach their objectives
  • Excellent organizational capacity and ability to manage your priorities, tasks and timeline
  • Bilingualism is mandatory (very strong knowledge of both French and English)
  • A 7 week, 9am to 5pm training period is given upon hiring

Ready to apply?