UNE ÉQUIPE ALLUMÉE AU SERVICE DE LA COMPAGNIE DE TÉLÉPHONIE MOBILE LA PLUS BRANCHÉE AU CANADA

Job Offer

Bilingual Customer
service agent 

Are you capable of transforming all inbound calls into exceptional client experiences? If Yes, then you are the type of candidate we are looking for.

 
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Job Details


WorkING Conditions

  • A competitive base salary of $16/hour, including bilingual and attendance premiums;

  • Quarterly bonus incentive programs based on performance;

  • Paid professional training;

  • Full time schedule (35-40 hours/week);

  • Exclusive 40% discounts on wireless rate plans;

  • Complete group benefits package after the 3 months probationary period, including medical, life and dental insurances;

  • Friendly work environment located in the heart of downtown Montreal (near metro stations Peel and Bonaventure).


Primary Responsibilities

  • Treat incoming calls from our customers in a positive and enthusiastic manner;

  • Listen to our customers to better understand their needs;

  • Take ownership of the customer’s problems to resolve them and follow up on resolutions;

  • Go above and beyond the matter of customer service to ensure our customer’s loyalty.


SKILLS REQUIRED

  • Bilingualism (fluent French and English);

  • High School diploma or equivalent experience;

  • Availability from Monday to Friday between 8 am & 12am and Saturday and Sunday from 8am to 10pm;

  • Excellent skills for problem resolution;

  • Advanced knowledge of new technologies;

  • Comfortable when working in a computerized environment.


Ready to join our winning team?

 
 
 

VoxData is more than a simple job. It's a place where you can build your career with like minded people.

 
 
 
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Contact Us


Location

1155 Metcalfe Street, 18th floor
Montreal QC H3B 2V6

phone number

1 800 861-9599
T 514 871-1920