A day in the life of an agent…
At a call center such as VOXDATA, we offer the best of both worlds in customer service.
Your mission? Help customers within the best of your abilities, in an environment that encourages you to constantly improve and exceed your potential. On a daily basis, your tasks include the following:
Answer incoming calls from our customers with proven authenticity.
Listen carefully to customers’ needs to provide them with a personalized experience.
Be empathetic, open-minded and maintain a positive attitude regardless of the situation.
Resolve difficult cases while maintaining control of the call (our trainings will help you get there!)
Efficiently manage your time to optimize call processing.
Support your teammates. It is by sharing our strategies that we can offer impeccable service.